Terms and Conditions

Terms & Conditions

Appointment Cancellation Policy. We require 48 hours’ notice of an appointment cancellation (for both treatment and consultation appointment slots).

Treatment Appointment Slots

For certain treatment appointment types we will ask you for a £25 - £50 booking fee to be paid at the point of booking. This can be paid via debit/credit card over the phone, or via Bank Transfer or PayPal (Please contact WeCare@TheSkin.Clinicfor the details). Unfortunately we do not accept cheques. If you are unable to pay this when you first book, the appointment slot will be held for you for 24 hours, after which time it can be taken by other clients.

You can put the booking fee towards the cost of your treatment at your appointment. If you decide not to go ahead with treatment at your appointment, the booking fee is non refundable

Consultation Appointment Slots

Consultations at The Skin Clinic are free. Consultation appointment slots are standalone appointments (usually 20 minutes) in which the client and the clinician discuss treatment but none is carried out.

We do, however, take a £25 booking fee at the point of booking consultation appointment slots. This can be paid via debit/credit card over the phone, PayPal or Bank Transfer (Please contact WeCare@TheSkin.Clinicfor the details). Unfortunately we do not accept cheques. If you are unable to pay this when you first book, the appointment slot will be held for you for 24 hours, after which time it can be taken by other clients.

The £25 booking fee is then refunded to you upon request as long as you attend your appointment. This can take up to 10 working days to be credited back to your card or account.

The booking fee is non refundable however can be used against any treatments.

Following your consultation, if you would like to book a treatment appointment slot, we will transfer the booking fee paid across to the treatment appointment, depending on which treatment you are having, an additional £25 may be required and all the above rules will then apply re ‘Treatment Appointment Slots’.

The above policy does not apply to The Skin Clinic Training model appointment slots which are subject to their own terms and conditions.

Refusal of Treatments

We reserve the right to refuse treatment where our clinicians deem it inappropriate for any reason and the clinician’s decision is final in this regard.

Please note that we do not provide treatments for anyone aged under 18 years.

 Act of God

TheSkinClinic LTD does not issue refunds for Acts of God. An Act of God is defined as an event outside of human control such as sudden floods, earthquakes or other natural disasters, for which no one can be held responsible. This also includes weather-related issues such as snow, ice, floods etc.

If TheSkinClinic LTD chooses to cancel a clinic due to an Act of God then it is not liable for any loss resulting to the customer as a result of this cancelled clinic. SkinViva Ltd will make all reasonable effort to replace a cancelled clinic by arranging an alternative date but this cannot be guaranteed. Where the majority of customers for that clinic have been affected, this will be made free of additional charge.

Complaints

The Skin Clinic takes pride in the quality of its service and as such will try to resolve any complaints as quickly as possible.

Complaints about any aspect of The Skin Clinic should be made in writing by emailing WeCare@TheSkin.Clinic or by writing to The Skin Clinic, 129 Deansgate, Manchester, M3 3WR. Complaints received in writing will be acknowledged by return email or letter within one week of receipt.

Children

Our clinic spaces have not been designed with children in mind, so we would prefer that you do not bring children to your appointment. However, if it cannot be avoided, please bring another responsible adult along with you to look after any children aged 12 or under.

Children are not allowed in clinic rooms at all, and cannot be left alone in any other areas of the clinic. Thank you for your understanding.

Consenting to Treatment

Following your consultation and prior to treatment being undertaken, you will be asked to read and sign a consent form.

This form is not just a formality – it’s a record of you deciding to proceed with a procedure having considered the potential positive and negative outcomes and medical risks listed on the form and the impact they may have on your wellbeing.

Please feel free to consult this prior to your visit. The forms can be sent to you separately by contacting us at WeCare@TheSkin.Clinic

 Refund Policy

As explained on our consent form, clients will be expected to pay for additional treatment if the original treatment does not achieve the desired look. Results cannot be guaranteed and the treatment of side effects and complications included in the cost of the procedure. Therefore no refunds can be given due to any of the above occurring.

Please note that we do not offer refunds on any treatments received, pay monthly agreenments or the VIP scheme. However, if you change your mind about a purchased treatment and no treatments have been redeemed, we are happy to exchange it for another treatment or product or offer you a credit note. To cancel the VIP scheme, The Skin Clinic require written cancellation to wecare@theskin.clinic.

Gift Vouchers

Please ensure that you have read The Skin Clinic terms and conditions of sale, which forms your legal contract with The Skin Clinic.

Gift Vouchers can only be used once. You are responsible for the safe keeping of this voucher and it should be treated as cash.
This voucher is only valid for the treatments, value, location and validity period stated on this voucher. Vouchers cannot be used for any other purpose or in conjunction with any other promotions. Only one Gift Voucher can be used per treatment.
The voucher must be used in full at time of visit – there are no refunds for any un-used parts of a voucher.
The Skin Clinic is not responsible for loss, theft, damage or unauthorised use of this voucher – it cannot be replaced. Once a voucher has been redeemed on The Skin Clinic’s gift voucher system it is deemed to have been used and cannot be further used.
All Offer vouchers must be booked in advance, stating that you are using an offer voucher and providing the voucher number. You must bring your electronic voucher when you visit for your treatment. If you fail to provide your voucher, you will be charged the normal price of the treatment and must provide another method of payment. When purchasing a voucher during a promotion such as our Double the Value, the total value of the voucher issued must not exceed 50% of the treatment value.
The Skin Clinic operate a cancellation policy which forms part of our terms of business. You must provide 48 hours notice if you wish to cancel your booking. You may be asked to provide debit or credit card details to secure your booking (or your voucher number). If you cancel within these periods and we are unable to re-book your treatment slot, you agree that the full amount of the treatment will be charged either to your debit or credit card (if applicable) or your voucher will be cancelled (if applicable).

Gift Vouchers are non refundable, Vouchers cannot be redeemed for cash, sold or transferred, Late cancellation and "failure to show" terms as laid out above also apply to gift vouchers.

Website Terms & Conditions

What’s In These Terms?

These terms tell you the rules for using our Website www.TheSkin.Clinic (our Website).

These terms include information on the following:

  • Who we are and how to contact us.

  • By using our Website you accept these terms.

  • There are other terms that may apply to you.

  • We may make changes to these terms.

  • We may make changes to our Website.

  • We may suspend or withdraw our Website.

  • We may transfer this agreement to someone else.

  • Applicability of the information on our Website to users outside of the UK.

  • You must keep your account details safe.

  • How you may use material on our Website.

  • Do not rely on information on our Website.

  • We are not responsible for Websites we link to.

  • User-generated content is not approved by us.

  • How to complain about content uploaded by other users.

  • Our responsibility for loss or damage suffered by you.

  • Exclusion of liability for digital content.

  • How we may use your personal information.

  • Uploading content to our Website.

  • Rights you are giving us to use material you upload.

  • We are not responsible for viruses and you must not introduce them.

  • Rules about linking to our Website.

  • Which country’s laws apply to any disputes?

  • Our trade marks are registered.

Who We Are And How To Contact Us

TheSkin.Clinic is a website operated by TheSkinClinic LTD (”We”). We are registered in England and Wales under company number 08243230

 and have our registered office at 129 Deansgate, Manchester, M3 3WR

To contact us, please email WeCare@TheSkin.Clinic or telephone us on 0333 323 0330 .

By Using Our Website You Accept These Terms

By using our Website, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our Website. We recommend that you print a copy of these terms for future reference.

There Are Other Terms That May Apply To You

These terms of use refer to the following additional terms, which also apply to your use of our Website:

  • Acceptable Use Policy which is set out below.

  • Privacy Policy. See further below: How we may use your personal information.

  • Terms and Conditions of Supply (which can be found above and which will apply if you purchase services from our Website and will apply to all sales.

We May Make Changes To Our Website And These Terms

We may update and change our Website from time to time to reflect changes to our services, our users’ needs and our business priorities. We will try to give you reasonable notice of any major changes.

We amend these terms from time to time. Every time you wish to use our Website, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 1st September 2023.

We May Suspend Or Withdraw Our Website

Our Website is made available free of charge.

We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

We May Transfer This Agreement To Someone Else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under these Website Terms of Use.

Users Of Our Website Based Outside The UK

Our Website is directed primarily to people residing in the United Kingdom. We do not represent that content available on or through our Website is appropriate for use or is available in other locations. If you are based outside the UK then you should check whether the content of this Website is relevant or applicable in your country.

You Must Keep Your Account Details Safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us using the contact details included above.

How You May Use Material On Our Website (Intellectual Property Rights)

Our Website and all intellectual property rights in it including but not limited to any content are owned or used under licence by us. Intellectual property rights means rights such as: copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We reserve all of our rights in any intellectual property.

You must not use any part of the content on our Website or any of our intellectual property rights for commercial purposes without first obtaining a licence to do so from us and/or our licensors.

You are not permitted to use any of our trade marks (whether registered or unregistered) without our prior written approval.  

You may print off one copy, and may download extracts, of any page(s) from our Website for your personal use and you may draw the attention of others within your organisation to content posted on our Website.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

If we provide you with consent to use any of our intellectual property rights, our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged.

If you print off, copy or download any part of our Website in breach of these terms of use, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do Not Rely On Information On This Website

The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website.

Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up to date.

We Are Not Responsible For Websites We Link To

Where our Website contains links to other Websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those Websites or resources.

 

User-Generated Content Is Not Approved By Us

Our Website may include information and materials uploaded by other users of the Website, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our Website do not represent our views or values.

How To Complain About Content Uploaded By Other Users

If you wish to complain about content uploaded by other users, please contact us using the contact details included above.

Our Responsibility For Loss Or Damage Suffered By You

Whether you are a consumer or a business user:

  • we do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation;

  • different limitations and exclusions of liability will apply to liability arising as a result of the supply of any services to you, which will be set out in our Terms and conditions above

If you are a business user:

  • We exclude all implied conditions, warranties, representations or other terms that may apply to our Website or any content on it.

  • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our Website; or

  • use of or reliance on any content displayed on our Website.

  • In particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;

  • business interruption;

  • loss of anticipated savings;

  • loss of business opportunity, goodwill or reputation; or

  • any indirect or consequential loss or damage.

Our Website is for use by businesses and not consumers.

How We May Use Your Personal Information

We will only use your personal information as set out in our Privacy Policy 

Uploading Content To Our Website

Whenever you make use of a feature that allows you to upload content to our Website, or to make contact with other users of our Website, you must comply with the content standards set out in our Acceptable Use Policy 

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our Website will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our Website a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in Rights you are giving us to use material you upload. If you are a licensee of such content you warrant that you have the right to sub-licence that content to us and our other Website users.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Website constitutes a violation of their intellectual property rights, or of their right to privacy.

We have the right to remove any posting you make on our Website if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use.

You are solely responsible for securing and backing up your content.

Rights You Are Giving Us To Use Material You Upload

When you upload or post content to our Website, you grant us the following rights to use that content:

  • to use, amend and copy and sub-licence those rights to other users of our Website and third parties;

  • where you are a licensee of that content, the right to sub-licence the rights listed above.